Detroit
Disable/Special Needs Information
Requesting
assistance from your airline
If
you are not accompanied by or met at the airport by a friend,
relative or business associate, it is important that you
contact your airline to inform them of any assistance you
may require, e.g., a wheelchair (departing and arriving),
specific seating requests, specific kinds of foods, etc.
Security
measures restrict public access beyond passenger screening
to ticketed passengers only. However, airlines will allow
persons with special needs to be accompanied by health care
assistants or guardians. If a friend or family member wants
to accompany an elderly or disabled person to or from the
aircraft gate, they need to obtain permission from the airline.
Parking
For
your convenience, there are reserved parking spaces for
travelers with disabilities on every level of the parking
structures and in the short term parking lots closest to
the terminals. To park in these reserved spaces, official
license plates bearing the disabled designation or other
official documents issued by a municipality or state of
residence must be prominently displayed.
The
parking structures at DTW cannot accommodate vehicles over
7’ high. It is recommended that you park in either
the Yellow or Green surface parking lots and take a shuttle
to the appropriate terminal. To arrange for a wheelchair
accessible shuttle van, please call 734-947-0707. During
off hours call 800-377-1032.
For
additional parking information, please call (734) 947-0707.
During off hours call (800) 377-1032.
Ground
Transportation
All
ground transportation services including parking lot shuttles,
taxis, luxury sedans, hotel and car rental shuttles are
located in the Ground Transportation Centers on the 4th
level of the McNamara Terminal parking structure, or on
the outside lower level curb front of the Smith Terminal.
Detroit
Metro Airport Taxi Association: For taxi rates, please call
800-745-5191 or visit www.metroairporttaxi.org.
Luxury
sedan service: No reservations are required. However, to
arrange for a wheelchair accessible vehicle, please call
800-351-5466 or visit www.checkersedan.com.
Transportation
between terminals: The terminal-to-terminal shuttle stops
are located on the lower level curb front of the Smith Terminal
(between the blue and white pillars); and at the McNamara
Terminal Westin Hotel (departures level) and in the Ground
Transportation Center of the parking structure. Please call
Metro Shuttle at 734-651-1909 for a wheelchair accessible
terminal shuttle.
Departing
Curbside
unloading areas for baggage and passengers are available
at each terminal. Skycaps are available to assist you in
getting your luggage to the check-in area. Please make arrangements
with your airline 24 hours in advance for assistance with
baggage check-in, ticketing and movement to the gate area.
Arriving
Please
make arrangements with your airline 24 hours in advance
for assistance in getting to the bag claim areas. Skycaps
are available in the baggage claim areas to help with your
luggage.
If
a friend, family member or business associate will be driving
to the airport to meet you, please understand that they
will not be allowed to wait at the curb front for your arrival.
It may be more convenient for your greeter to park in a
short term lot or area of the parking structure and meet
you in the baggage claim area.
Cars
standing (not actively loading or unloading at the curb
fronts) will be ticketed and unattended cars will be towed
at the owner’s expense.
Emergency
Services
For
medical emergencies, trained emergency medical technicians
are available 24 hours per day. In the event of an emergency
dial 911 from any airport phone. Calling 911 from a personal
cell phone will connect you with the City of Romulus.
Restrooms
In
addition to wheelchair accessible restroom facilities, there
are 20 “Family” restrooms available in the terminals
at DTW. There are also two unisex restrooms – one
in the Smith Terminal and one in the Berry Terminal.
TDD/TTY
Telephones
that will accommodate the hearing impaired are available
in all three terminals at DTW.
Contact
us
If
you require more information, please call DTW’s General
Information Desk at 734-AIRPORT (734-247-7678) during regular
business hours; or send an e-mail to public.affairs@wcaa.us
